Training & Communication Coordinator

Reporting to the Associate Director of Client Services, this position is responsible for independently developing, coordinating, and managing communication, training, and user‑support initiatives for the Giving and Alumni Information Link (GAIL), the University’s enterprise alumni and donor engagement system. The role also provides in-depth support for the UGA Foundation’s financial accounting platform (UGAF@Work) through the creation of training materials, delivery of user instruction, and provision of frontline assistance.

Key responsibilities include designing, developing, and maintaining instructional content; facilitating in‑person, virtual, and online training programs; and providing direct end‑user support for both fundraising and financial systems. The position regularly consults with campus stakeholders to assess communication and system needs, collaborates with central administrative teams to ensure successful project execution, and applies advanced knowledge of both platforms to guide users and resolve issues.

The incumbent contributes to system governance processes by participating in train‑the‑trainer efforts, assisting with system access workflows, supporting product steering committee meetings, and maintaining accurate and accessible content across two support websites, a knowledgebase site, and the learning management systems.

Additionally, the role leads and supports consultation meetings with schools, colleges, and units, and assists with preparing and distributing system‑related communications, including periodic GAIL Tips & Tricks updates and UGA Foundation Accounting newsletters.

Apply at ugajobsearch.com.